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Support and FAQ
1. What is the picture resolution?
ATC9K action camera captures 3 megapixel and 5 megapixel (user settable) digital images.
2. What is the video resolution?
ATC9K action camera has two video settings; with HD and a Full HD modes:
* 1080p = 1920x1080 pixels (16:9), 30 fps, ~12 Mbit/s data rate
* 720p = 1280x720 pixels (16:9), 60 fps, ~12 Mbit/s data rate
* 720p = 1280x720 pixels (16:9), 30 fps, ~8 Mbit/s data rate
* WVGA = 848x480 pixels (16:9), 60 fps, ~8Mbit/s data rate
3. What is the video format?
ATC9K action camera records in Quicktime format (.mov) with H.264
4. Does ATC9K action cam has built-in memory?
ATC9K action cam has built in 32MB memory which is for Software use only. It is necessary for users to purchase a memory card before recording.
5. What is the maximum water depth to which you can take the cameras?
You can take the ATC9K action cam to a depth of 20m without extra housing.
6. Can ATC9K action cam be used for diving?
Yes, ATC9K action cam is 20 meter waterproof. By wearing the ATC9K action cam with the head strap mount on your forehead just above the diving mask, you can start recording your underwater journey in high definition.
7. What is the average record time for a memory card with the ATC9K action cam?
ATC9K action cam will record different time lengths depending on what video setting you are using. Your record times will be varied depend on the recording objects and environment, or with older memory cards.
Below is our list of estimated record times with a 32GB memory card:
1080p/30fps: 1 GByte can store: 9 min video. 32GB can store 4h48min
720p/60fps: 1 GByte can store: 10 min video. 32GB can store 5h20min
720p/30fps: 1 GByte can store: 15 min video. 32GB can store 8h
848p/60fps: 1 GByte can store: 15 min video. 32GB can store 8h
8. Is there a zoom function?
ATC9K action cam does not have zoom. It has a set focal range with a 130° FOV.
9. Can I record in the standard PAL 25/50 fps rates?
Currently ATC9K action cam will only record at 30 or 60 fps. ATC9K is in HD which means you should use an HDTV to enjoy the videos you’ve recorded – there is no PAL/NTSC differentiation.
10. Can anything be done about contrast issues in excessively bright environment?
ATC9K action cam is designed to automatically adjust white-balance to account for some changes in lighting and contrast, however, is optimized for normal, bright days. Maybe add something in about the different recording scenario settings
11. How do I adjust the lighting settings on my ATC9K action cam?
Enter the menu to select the setting which best suits the environment you’re in.
12. Can I manually adjust the focus on the ATC9K?
The ATC9K action cam has a fixed focus lens and cannot be manually adjusted. The camera is designed to focus on whatever is in the center of the image screen.
13. How do I know whether the ATC9K action cam is recording or has been switched off?
The ATC9K action cam has a LED indicator on the main body. When the light is in Green colour, it means the recording function is on, when it appears in Red colour, it is power off.
14. Is ATC9K compatible with Windows or Mac OS?
Either. ATC9K action cam is compatible with both Windows and Mac OS. You can play video clips by using PC Windows 7/ Vista/ XP and Mac OS 10.5 or below.
15. What are the minimum computer system requirements to be able to handle full 1080p or 720p 60fps video files?
For Windows-based computer, we require:
3.0 Ghz Intel Pentium D (dual-core) or faster processor At least 1GB of RAM 64MB or greater video card Windows XP (Service Pack 2 or later), Windows Vista or Windows 7 Quicktime 7
For Mac OS X v.10.5 or below:
Dual 2.0 GHz PowerMac G5 or faster Macintosh computer; 2.0 GHz Intel Core Duo or faster At least 512MB of RAM 128MB or greater video card Quicktime 7
16. Can I get a live video output from the ATC9K action cam?
Yes, the ATC9K action camera incorporates with a 1.5” TFT colour display and a built-in speaker. It allows instant play back on the camera. You can also playback recorded videos on PC or TV with the USB / HDMI cables.
17. I use a PC, what programs can be used to view and edit the videos?
There is a custom-made video software for viewing and editing the video taken from ATC9K action cam. It allows viewing the G-force data and your worldwide location capture by the ATC9K GPS sensor while playing the video clips on the screen. You can download the PC software directly from Oregon Scientific ATC website here : http://atc.oregonscientific.com/downloadcenter.html
18. Where can I get the firmware update for the ATC9K HD cameras to add or upgrade the setting menu?
YES, we have both the camera firmware and the PC application update. You may access
http://atc.oregonscientific.com/downloadcenter.html to upgrade your ATC9K function regularly, or sign up our e-Newsletter for further announcement here : ______________________
19. Can I power the ATC9K action camera through an external power source?
You can recharge the ATC9K action camera with the USB cable and adaptor, or use an optional adaptor to charge it.
However, the ATC9K action camera cannot be operate during charging.
20. What kind of batteries does the ATC9K action cam use?
ATC9K kits include a rechargeable lithium ion battery pack. The battery is recharged through the USB cable when connected from the camera to a computer or USB wall/car power adapter. The battery pack is designed specifically for use in the ATC9K and the rigorous activities that it is put through.
21. How long will the batteries last?
You will get approximately up to 1.5 hours of continuous video recording. Cold temperatures will reduce run times somewhat, however the ATC9K action camera helps to minimize this by transferring the normal heat generated during operation towards the battery.
22. Is it OK to charge my battery over night?
It is ok to charge your battery overnight. However, we do not recommend consistently overcharging your battery.
23. How do I format or reformat the Micro SD card?
The ATC9K action cam has a SD card reformat pinhole. Just click the hole and you can reformat the SD card directly.
24. Can my computer play HD video?
As we say, HD video is beautiful, but not all machines can play it smoothly. We are still dialing in the computer specifications to play HD video smoothly so if you’re watching ATC9K action videos on your computer and they appear a bit choppy, don’t worry, there is nothing wrong with your camera, your computer is just having a difficult time playing the videos. You can do small things like close all other programs when playing your video, but the best fix is to upgrade your graphics card and RAM so that your computer will be better suited for playing rich HD video.
25. I plug my ATC9K action cam into my PC and it is not recognized. What do I do?
First, check to make sure that your memory card is properly inserted in the camera. You may also want to try different USB ports on your computer. If you still have problems, please contact Oregon Scientific support.
26. How can I purchase the ATC9K GPS and extra mounting accessories?
The ATC9K GPS has not been released yet - we expect to launch in July, 2010.
The other mounting accessories can be purchased on our Oregon Scientific website (www.oregonscientific.com), or you can sign up for our online newsletter to be notified of the release in specific country.
27. My mount seems a little wobbly, what can I do to stabilize it?
In order to achieve the most stability, make certain that the camera is pushed as far forward in the mount as possible – this will help stabilize the camera. With the goggle mount, make certain the mount is positioned as close to your goggle lens as possible.
28. I have white pixels in my image that don’t go away. What do I do?
Imaging equipment (sensors, monitors, etc.) sometimes experience dead or inactive pixels which remain light or dark at all times, although usually only the lighter dead pixels are visible. If you think your camera has excessive dead pixels, please send an unedited 5 second video clip in a blacked out room to OS technical support. Please include the order number of your camera, your return shipping address and your phone number..
29. How long is the warranty? 12 Month back to base.